BOARDING PROCEDURES - PASSENGERS AND VEHICLES

Merchant Shipping Act and Relevant Regulations
In order to ensure that the Company complies with statutory requirements of the Merchant Shipping Act, every passenger (vehicle and foot) must be in possession of a valid ticket or boarding pass before boarding the vessel. This is essential to enable the Company to accurately complete the head count of persons carried on the vessels.

Boarding Tickets
Boarding tickets are sold only at the Mgarr - Gozo Terminal on a return basis. Customers boarding the ferries at Cirkewwa or Sa Maison in Malta, do not have to be in possession of a valid paid ticket and the payment of the paid ticket may be obtained before the return journey from Gozo.

Customers may also purchase pre-paid tickets at any time from Mgarr - Gozo or from the Company's office at Sa Maison during office hours. This facility does not apply to Gozo Resident Tickets.

Boarding Passes
Boarding passes will be issued to all passengers (vehicle and foot) whenever they board the vessels of the Company without a ticket. This is particularly so when the journey commences from Cirkewwa or Sa Maison or when persons are entitled to free travel when the journey commences at Mgarr. One boarding pass per passenger will be issued.

Marshalling Procedures
In order to comply with statutory requirements, the Company has devised procedures for the marshalling of passengers and vehicles at the respective terminals.

These procedures are also essential to ensure a structured boarding of passengers and vehicles as well as for control and security purposes.

Because of the development at Mgarr and Cirkewwa Harbours during the following two or three years, the marshalling areas for vehicles and passengers may have to be moved and these procedures altered accordingly even though the principles will remain the same. The Company apologises for any inconvenience this may cause to its Customers.

Customers are urged to follow the instructions given by the Company's terminal personnel in this regard. Customers' co-operation will be very much appreciated in order to ensure an orderly boarding for the convenience of all concerned.