Frequently Asked Questions
We invite you to search this FAQ page as your first step towards keeping informed about the new Gozo Channel (Operations) Ltd (GCOL) e-ticketing system. We understand that you may have different questions to the ones we have answered here and, therefore, we will step up our customer assistance to ensure that you are served in the shortest possible time.
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The new, GCOL ferry e-ticketing system
Commuter Travel Cards
Government Departments and Entities
(a) replace the old system with a new, electronically accessible and secure system..
(b) introduce e-ticketing sales for tour operators and government departments.
During Phase 1, general commuters will continue to purchase their ferry passenger/vehicle tickets from Mġarr. Specific business groups including Government Offices and Tour Operators, will be able to purchase tickets online. Phase 2 will be a business-to-consumer change and commuter groups can choose to purchase their tickets online. Phase 2 date will be announced by GCOL at a later date.
Watch this information video about the introduction of the Gozo Channel e-ticketing system
Daily Commuter Card Online Form or Downloadable Form
Frequent Traveller Card Online Form or
You will receive your new card in your mail, at the address indicated by you in the application. During Phase 1 of the ferry e-ticketing introduction, you can continue to pay for your bulk trips purchase at the Mġarr terminal. Please remember that the new, paid card can only be used with effect from 24th January 2023.
Every tour member must have, as is the current procedure, a ticket in his or her possession to pass through the turnstiles and the embarkation gate at the Mġarr Passenger Terminal. Per current policy, a Tour Operator is responsible for providing each member of his or her tour with a ticket. Gozo Channel (Operations) Ltd emphasises that the retention of this policy is necessary for the individual safety of each tour member.
Each tour member must be individually validated through their ticket so that they are recorded on the manifest of the vessel that they are embarking on. This policy requirement ensures that Gozo Channel (Operations) Ltd can reconcile the validated tickets with the number of passengers aboard a ferry sailing in an emergency. A Tour Operator can provide each tour member with a ticket as follows – either as a printed hard copy OR as a single e-ticket forwarded to a tour member’s personal mobile device. THE PRESENTATION BY A TOUR OPERATOR OF ALL TICKETS IN A SINGLE PDF DOCUMENT ON HIS OR HER MOBILE WILL NOT BE ACCEPTED FOR EMBARKATION BY THE GOZO CHANNEL (OPERATIONS) LTD OFFICERS AT THE MGARR PASSENGER TERMINAL.
In administering the forwarding of a single e-ticket to tour members’ personal mobile devices, a Tour Operator can separate the tickets saved as a PDF document into separate individual tickets by this or a similar tool: https://www.pdf2go.com/split-pdf
Tour Operators are required to be at the GCOL terminals with their groups at least 15 (fifteen) minutes before each sailing.
Should you need further assistance, please get in touch
(+356) 2210 9000