Frequently Asked Questions
We invite you to search this FAQ page as your first step towards keeping informed about the new Gozo Channel (Operations) Ltd (GCOL) e-ticketing system. We understand that you may have different questions to the ones we have answered here and, therefore, we will step up our customer assistance to ensure that you are served in the shortest possible time.
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The new, GCOL ferry e-ticketing system
Commuter Travel Cards
Government Departments and Entities
(a) replace the old system with a new, electronically accessible and secure system..
(b) introduce e-ticketing sales for tour operators and government departments.
During Phase 1, general commuters will continue to purchase their ferry passenger/vehicle tickets from Mġarr. Specific business groups including Government Offices and Tour Operators, will be able to purchase tickets online. Phase 2 will be a business-to-consumer change and commuter groups can choose to purchase their tickets online. Phase 2 date will be announced by GCOL at a later date.
Watch this information video about the introduction of the Gozo Channel e-ticketing system
Daily Commuter Card Online Form or Downloadable Form
Frequent Traveller Card Online Form or
You will receive your new card in your mail, at the address indicated by you in the application. During Phase 1 of the ferry e-ticketing introduction, you can continue to pay for your bulk trips purchase at the Mġarr terminal. Please remember that the new, paid card can only be used with effect from 24th January 2023.
Should you need further assistance, please get in touch
(+356) 2210 9000