FAQs

Government departments can submit an online form by clicking here, to register their details with GCOL. The Company will create an account and communicate the login and password details to the client, for online ferry ticket purchasing. There will be a limit of 60 (sixty) passenger tickets and 30 (thirty) vehicle tickets (which include the driver ticket) per single electronic transaction, in the case of bulk ticket purchasing. The step-by-step process for online ticket purchasing by Government agencies, can be viewed here. The user-manual for government offices can be downloaded here

Yes, Government Departments/Entities may purchase the Gozo Channel commercail tickets, online. It is very important that the correct vehicle ticket is selected during purchasing stage, since the commercial vehicles will be measured upon presentation of the e-ticket at the Mġarr ticket booths. The commercial vehicle fares can be viewed here

Currently, tour operators and government departments/entities can request login details from Gozo Channel, to access the e-ticketing system. Please click here

If you need a VAT receipt for GCOL ticket purchases, please ensure that you submit the online form by clicking here. This is easy to submit Company information. It will enable Gozo Channel to register your Company into the e-ticketing database. At the ticket booths, please quote the name of the Company that you listed on the registration form as soon as you ask for your ticket and our ticket sellers will issue the VAT receipt on the Company's name.

The GCOL travel schemes that benefit your Company can be viewed here. Schemes 1-8 are intended for foot passengers only and schemes 9-16 are intended for travel with a standard vehicle (up to 5.3m in length). The cards are set for different travel frequencies within a specific time period. Schemes 9-16 cards, can be issued for a driver who may embark with different standard cars OR a card may be issued with the details of a standard car and used by different drivers. The Gozo Channel travel cards are time bound and any trips that remain unused after the card validity date, will be lost.

Tour Operators who register with Gozo Channel, will receive login details to access the e-ticketing system and purchase group tickets online. Tickets can be printed by the Tour Operator on A4 paper format and validated against the turnstile validator on the return journey from Gozo. If you need to update your company data, please click https://www.pdf2go.com/split-pdf
to directly submit the information. The step-by-step process for Tour Operators to purchase GCOL ferry tickets online, can be followed by clicking here. The user-manual for Tour Operators can be downloaded

here

Yes, Tour Operators will be able to purchase group tickets, however a limit of 60 (sixty) passengers will be set for each e-payment transaction. This is a security and logistical requirement set by GCOL.

Every tour member must have, as is the current procedure, a ticket in his or her possession to pass through the turnstiles and the embarkation gate at the Mġarr Passenger Terminal. Per current policy, a Tour Operator is responsible for providing each member of his or her tour with a ticket. Gozo Channel (Operations) Ltd emphasises that the retention of this policy is necessary for the individual safety of each tour member.

Each tour member must be individually validated through their ticket so that they are recorded on the manifest of the vessel that they are embarking on. This policy requirement ensures that Gozo Channel (Operations) Ltd can reconcile the validated tickets with the number of passengers aboard a ferry sailing in an emergency. A Tour Operator can provide each tour member with a ticket as follows – either as a printed hard copy OR as a single e-ticket forwarded to a tour member’s personal mobile device. THE PRESENTATION BY A TOUR OPERATOR OF ALL TICKETS IN A SINGLE PDF DOCUMENT ON HIS OR HER MOBILE WILL NOT BE ACCEPTED FOR EMBARKATION BY THE GOZO CHANNEL (OPERATIONS) LTD OFFICERS AT THE MGARR PASSENGER TERMINAL.

In administering the forwarding of a single e-ticket to tour members’ personal mobile devices, a Tour Operator can separate the tickets saved as a PDF document into separate individual tickets by this or a similar tool: https://www.pdf2go.com/split-pdf

Tour Operators are required to be at the GCOL terminals with their groups at least 15 (fifteen) minutes before each sailing.